/ EXCHANGE AND RETURN
Pursuant to current legislation, perfumery and cosmetic products of appropriate quality are not subject to return or exchange.
* According to Article 9 of the Law of Ukraine "On the Protection of Consumer Rights" dated 12.05.1991 No. 1023-ХІ and Appendix No. 3 to the Resolution of the CMU "On the Implementation of Certain Provisions of the Law of Ukraine "On the Protection of Consumer Rights" dated 19.03.1994 No. 172, to good quality goods that cannot be exchanged (returned) include: perfumery and cosmetic products, sanitary hygiene items, combs, combs and massage brushes, goods in aerosol packaging, manicure and pedicure tools (scissors, files, etc.) .
/ REPLACEMENT OF DEFECTIVE GOODS
If a factory defect / defect is detected, we will definitely exchange the product.
If you find that the order does not meet the declared quality, you should:
write to us at customercare@aromapurete.com or contact us using the feedback form and describe all the nuances;
fill in the questionnaire data;
take a photo that confirms the detection of the defect.
Our employees will solve the problem as soon as possible.